9joy Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains exactly what personal information 9joy collects, why we collect it, how we use it, and what rights you hold over your own data.
Introduction
9joy operates as an online casino and sportsbook platform targeting adult players in Bangladesh. In the course of providing our services — account registration, payment processing, game delivery, customer support, and promotional communications — we necessarily collect and process certain categories of personal data. This policy is designed to be transparent about those activities so that you can make informed decisions about your engagement with the platform.
References in this policy to "personal data" or "personal information" mean any information that identifies you or could reasonably be used to identify you as an individual. References to "processing" include collecting, storing, using, disclosing, and deleting personal data. 9joy is the data controller in respect of personal data held about you as a player on the platform.
Data We Collect
A summary of the categories of personal data 9joy collects and holds about its players.
Full name, date of birth, gender, nationality, and government-issued identification document numbers (e.g. National Identity Card number, passport number) collected during registration and KYC verification.
bKash, Nagad, Rocket, and Upay mobile wallet identifiers; bank account details where applicable; transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers. Full card numbers are never stored by 9joy.
IP address, device type and model, operating system version, browser type and version, mobile network operator, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and session timestamps collected automatically when you access the platform.
Game session data, bet history, wager amounts, game types played, sports markets selected, bonus usage records, and win/loss records. This data is used for account management, responsible gaming monitoring, and fraud detection purposes.
Copies or images of government-issued identity documents (National Identity Card, passport, driving licence) and proof-of-address documents (utility bills, bank statements) submitted as part of mandatory identity verification. These documents are stored securely and handled in accordance with applicable data protection standards.
How We Use Your Data
The primary purpose for which 9joy processes your personal data is the delivery of our gaming and sportsbook services. This includes:
- Creating and maintaining your 9joy account, including identity verification and KYC compliance.
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment networks.
- Delivering and managing casino games, sports betting markets, and promotional offers.
- Providing customer support and responding to queries, complaints, or disputes.
- Enforcing our Terms & Conditions and managing any breach, dispute, or legal claim.
9joy uses personal data to protect the integrity of the platform and comply with applicable obligations. Specifically:
- Fraud detection and prevention, including identification of suspicious betting patterns, multiple-account activity, and misuse of bonuses or promotions.
- Anti-money laundering (AML) screening and transaction monitoring in accordance with applicable financial crime prevention obligations.
- Age verification and responsible gaming monitoring, including detection of indicators that a player may be experiencing gambling-related harm.
Where you have opted in to receive marketing communications, 9joy may use your contact information to send promotional offers, bonus notifications, and platform updates relevant to your interests. Specifically:
- You may opt out of marketing communications at any time by contacting support at [email protected] or by using any unsubscribe mechanism provided in our communications.
- Opting out of marketing does not affect your ability to receive transactional or service-critical communications (e.g. deposit confirmations, withdrawal notifications, account security alerts).
- 9joy does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
9joy uses aggregated and anonymised data derived from player activity to analyse platform performance, identify technical issues, improve game selection and user experience, and optimise payment flows. Where analytics involve personal data rather than purely anonymised aggregates, we ensure appropriate safeguards are in place. No individual player is identified in aggregate analytics reports.
Data Sharing & Disclosure
9joy does not sell your data. We share it only in limited, necessary circumstances as described below.
To operate the platform and deliver our services, 9joy works with carefully selected third-party service providers. These providers process personal data only on our behalf and only to the extent necessary to perform the services we have contracted them for. Categories of third-party processors include:
- Payment processors: bKash, Nagad, Rocket, Upay, and card payment network processors — used solely to execute your financial transactions.
- Game content providers: Evolution Gaming, Pragmatic Play, NetEnt, Spribe, Ezugi, and other licensed studios — game session data is shared to authenticate play and enforce game rules.
- KYC and identity verification providers — used to verify the identity and age of players as required.
- Fraud detection and security technology providers — used to protect the platform, detect prohibited activity, and safeguard player accounts.
9joy may disclose personal data to competent authorities, regulatory bodies, law enforcement agencies, or courts where we are legally required to do so — for example, in response to a valid court order, subpoena, or a lawful regulatory request. In such cases we will disclose only the minimum personal data required to satisfy the legal obligation, and where legally permitted, we will notify the affected player. We will not disclose personal data to any government or law enforcement body in the absence of a valid legal basis for doing so.
Cookies & Tracking Technologies
The 9joy platform uses cookies and similar tracking technologies to operate core platform functions and improve the player experience. The following categories of cookies are used:
- Essential cookies: required for the platform to function correctly, including maintaining your login session, remembering your language preference, and securing your account.
- Functional cookies: used to remember your preferences and personalise your platform experience, such as your preferred payment method and game display settings.
- Analytics cookies: used to collect aggregated, anonymised information about how players interact with the platform, helping us identify areas for improvement without identifying individual users.
- Security cookies: used to detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts on the platform.
You may control cookie preferences through your browser settings. Please note that disabling essential cookies will impair the functionality of the platform and may prevent you from accessing your account or completing transactions. 9joy does not use cookies to track your browsing activity outside of the 9joy platform.
Your Privacy Rights
As a player on the 9joy platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected].
9joy will respond to all privacy rights requests within a reasonable timeframe. In some cases we may need to verify your identity before processing your request. We will not charge a fee for handling privacy rights requests unless a request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or to decline the request.
Security & Data Retention
9joy takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
- SSL encryption on all data transmissions between your device and the 9joy platform, protecting your personal and financial data in transit.
- Access controls ensuring that only authorised 9joy personnel with a legitimate business need may access personal player data, subject to strict internal confidentiality obligations.
- Secure, encrypted storage for all KYC documents and identity verification materials, with access logged and audited.
9joy retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Account data and transaction records are retained for a minimum period following account closure in accordance with applicable financial record-keeping requirements. KYC and identity documents are retained for the period required by applicable anti-money laundering obligations. Where personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures. Marketing opt-in records are retained for the duration of your consent and for a reasonable period thereafter to demonstrate compliance.
General Provisions
9joy reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will endeavour to notify registered players via the platform or by email to the address registered on their account. The date at the top of this policy indicates when it was last updated. Your continued use of the 9joy platform following any amendment constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
The 9joy platform does not include outbound links to third-party websites. This Privacy Policy applies exclusively to data processed by 9joy in connection with the 9joy platform and services. It does not apply to any third-party payment provider's own data practices — players should review the privacy policies of bKash, Nagad, Rocket, Upay, and any other payment service they use directly with those providers.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9joy handles your personal data, please contact our support team. The contact email address for privacy matters is: [email protected] (plain text — not a clickable link). We aim to acknowledge all privacy queries within 2 business days and to resolve them within a reasonable timeframe. For formal data subject access requests, please include your full name, registered email address, and a description of the data you wish to access or the right you wish to exercise.
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